This policy applies to the current one-time purchases: AI Engineering Foundations, AI Systems Engineer, AI Automation Engineer, AI Security Engineer, and All-Access. Quantil Labs does not currently sell subscriptions. All-Access covers exactly those four current courses, not future products.

Email support@quantillabs.com from the address associated with your account within 14 calendar days of purchase. Include the product name, purchase date, and Dodo Payments transaction or receipt reference. Never send card details or an AI API key.

Requests made within the 14-day window will normally be approved, subject to the abuse safeguards below and any applicable Merchant of Record processes or legal obligations.

Opening a course or completing a small number of units does not by itself make a request ineligible. Quantil Labs may refuse a voluntary refund when there is clear evidence of abuse, including:

• substantial consumption or completion of the purchased course before the request;
• systematic downloading or extraction of a substantial portion of downloadable course materials followed by a refund request;
• repeated purchase-and-refund behavior suggesting abuse; or
• fraud, chargeback abuse, account misuse, or a violation of the Terms of Service.

We assess the circumstances of the request and do not use an arbitrary course-completion percentage as an automatic rejection rule.

Dodo Payments is the Merchant of Record and payment provider for current purchases. Where applicable, it processes the approved refund and may communicate with you about the transaction. Refund eligibility and processing may also be subject to the Merchant of Record’s applicable processes and legal obligations.

Approved refunds are returned through the original payment method where supported by the Merchant of Record or payment processor. Bank or payment-network timing is outside Quantil Labs’ control. A request or pending refund does not change course access; the application changes access only after it receives and verifies the provider’s completed refund record.

A successful full refund revokes the paid entitlement sourced from that purchase. Progress, notes, and Quick Check history are preserved where technically appropriate, but the refunded paid content becomes unavailable. A verified reversal may restore access.

Partial refunds are not offered as a standard customer policy. Quantil Labs or the Merchant of Record may issue a partial refund at its discretion in an exceptional case. A partial refund can leave access active.

Chargebacks and payment reversals are handled according to the verified provider record and may suspend or restore access.

This 14-day policy is a voluntary Quantil Labs refund policy. It does not waive, replace, or limit any mandatory cancellation, refund, or other consumer rights that apply to you. If this policy conflicts with a mandatory consumer protection, that protection controls.

For payment, access, or refund help, contact support@quantillabs.com. For other inquiries, use the contact page. Also review the Terms of Service.